Thank you for shopping with [styleloop]. We value your satisfaction and strive to provide the highest quality products and services. Please read this Refund and Return Policy carefully to understand your rights and our procedures regarding returns, refunds, and exchanges.
This policy applies to all purchases made through our website, [styleloop.com]. By making a purchase, you agree to the terms outlined below.
1. General Return Policy
We accept returns of eligible items within [15/30] days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
If you are not satisfied with your purchase, we will do our best to resolve the issue promptly by offering a return, replacement, or refund, depending on the situation.
1.1 Conditions for Return
To qualify for a return:
- The product must be unused and in its original condition.
- All original packaging, tags, manuals, and accessories must be included.
- The return request must be initiated within the return window ([15/30] days).
- Proof of purchase (e.g., receipt, order confirmation) is required.
2. Non-Returnable Items
Certain products are not eligible for return due to hygiene, customization, or other restrictions. These include but are not limited to:
- Perishable items (food, flowers, etc.)
- Personalized or custom-made products
- Gift cards or downloadable software products
- Health and personal care items (e.g., undergarments, cosmetics)
- Items marked as “final sale” or “non-returnable” at checkout
If you have questions about the return eligibility of a specific product, please contact us before purchasing.
3. Refund Process
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days using the original payment method.
3.1 Refund Amount
The refund will include the price paid for the returned product, excluding:
- Shipping charges (unless the return is due to our error)
- Any applied discounts or promotions
- Restocking fees, if applicable (typically 10-20%)
If a partial refund is applicable (e.g., used items or damaged packaging), the adjusted amount will be clearly communicated to you.
4. How to Initiate a Return
To start the return process, follow these steps:
- Contact Us: Email [support@yourwebsite.com] or fill out our Return Request Form available on our website under the “Returns & Exchanges” section.
- Include the Following Details:
- Full Name
- Order Number
- Product Name
- Reason for Return
- Photo evidence (if item is defective or damaged)
- Receive Return Authorization: We will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number and return shipping instructions.
- Ship the Item Back: Pack the product securely and use a trackable shipping method. You are responsible for the cost of return shipping unless the product is defective or incorrect.
5. Exchanges
We offer exchanges on eligible items if the wrong product, size, or a defective item was received. Exchange requests must be made within the same return window ([15/30] days).
If the replacement item is unavailable, we will issue a refund instead. Please note that exchanged products must also meet the return eligibility criteria.
6. Damaged or Defective Products
If your order arrives damaged, defective, or missing parts, please notify us within 48 hours of delivery with photographic evidence of the issue.
In such cases, we will:
- Replace the item at no extra cost, OR
- Issue a full refund, including shipping charges
You may be asked to return the damaged product or dispose of it, depending on the situation.
7. Late or Missing Refunds
If you haven’t received a refund within the expected time frame:
- Check your bank or credit card statement again.
- Contact your payment provider – it may take additional processing time before your refund is officially posted.
- If you’ve done all of the above and still haven’t received your refund, please contact us at [support@yourwebsite.com].
8. Digital Products and Subscriptions
All sales of digital goods (e.g., downloadable content, e-books, software) and subscriptions are final and non-refundable unless:
- The file is corrupted and cannot be accessed
- The wrong file was delivered
In such cases, you must report the issue within 7 days of purchase. We will review your request and may provide a replacement or refund at our discretion.
9. Cancellations
Orders may be canceled before they are processed or shipped. Once an order is in transit, it cannot be canceled. To cancel your order:
- Contact us as soon as possible at [support@yourwebsite.com]
- Provide your order number and request for cancellation
If successful, your payment will be refunded in full within 5–10 business days.
If cancellation is not possible, you may proceed with the return process after receiving the item.
10. International Returns
We accept returns from international customers; however, the process may differ:
- Return shipping is the responsibility of the buyer
- Duties, taxes, and customs fees are non-refundable
- Refunds will be issued in the original payment currency (exchange rate differences may apply)
We advise contacting us prior to initiating international returns for detailed guidance.
11. Shipping Policy for Returns
You are responsible for paying your own return shipping costs unless:
- The item was defective, incorrect, or damaged
- You received prior approval for a prepaid return label
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your return without a tracking number.
12. Store Credits and Gift Returns
If the product was received as a gift and shipped directly to you, you may be eligible for store credit instead of a refund. Once the returned item is received and approved, a gift credit will be emailed to you.
If the gift giver had the item shipped to themselves and then gave it to you, the refund will be processed to their original payment method.